Youtube released an update (v11.16.62) which is causing Playback issues for some Youtube videos inside Mobile Roadie’s Android apps. Affected devices will display 'There was a problem while playing’ the video when attempting playback inside the Mobile Roadie App
Resolving Youtube Video Playback Issue on Android
To resolve this video playback issue, end users must uninstall the latest update to the Youtube app installed on their Android devices. To uninstall these updates, end users should:
1. Open the Settings app, scroll down, and tap ‘Application Manager'
2. Swipe over to the ‘All’ heading, Scroll down, and tap the YouTube app
3. Click ‘Uninstall updates’ and confirm the factory reset of the YouTube app
This will reset the YouTube app on the Android device to its factory default/installation version. Once this factory reset is completed, the the affected YouTube videos will successfully play again inside the Mobile Roadie Android app!
Hello Mosaraf Sk!
Please email firstname.lastname@example.org with the information below and we will assist in any way that we can with any video playback issues
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